Deposit Policy
- There is a $20/pet Deposit required at the time of scheduling your grooming appointment; this deposit secures your spot on our schedule and will be applied to the overall grooming price the day of your appointment (i.e., $40 groom total, with your deposit the amount owed day of appointment would be $20).
- $20 deposits are PER PET (2 pets=$40 deposit, 3 pets=$60, etc.)
- Deposits can be paid over the phone via credit/debit card or in person.
- If you would like to make the deposit in person, it must be paid 48hrs prior to the appointment. If it is not paid within 48hr mark of your appointment time, it will be forfeited from our schedule.
- Deposits are refundable up to 24hrs prior to grooming appointment.
- If you do NOT cancel or reschedule prior to the 24hr window, your appointment will be considered a “no show” and the deposit will forfeit to us. You will need to pay another deposit before being placed back on our schedule.
As an appointment and commission-based business, this policy has been implemented to make it fair for everyone involved (not only for our employees who are strictly commission based, but for our clients as well who are trying to get in with us). We want to continue to provide the best experience for ALL our clients. When we have unexpected gaps in our schedule due to last minute cancellations or no shows, we are unable to provide the best experience to everyone in the timely manner that we pride ourselves in. We appreciate your continued support and patience as we try to accommodate everyone, old and new clients, to the best of our ability.
Late Arrival Policy
- If you arrive more than 15 minutes after your scheduled appointment time, your appointment may be forfeited and you will be considered a “no show”. A $20 deposit will be required for future scheduling.